Level 4 General Office Skills
DIGITAL RESOURCE ONLY
Student worksheets - 72 Pages, Printable and fillable versions included, Task book ‘A Day at the Office’, Files, Exam, Teaching slides
See a sample here
The learning outcomes:
1. Describe the different office services, duties and responsibilities performed within an organisation
2. Explain the different communication media used in the office environment
3. Describe the essential elements of a good filing system to include advantages and disadvantages of different methods of classification
4. Explain the concept of data protection
5. Discuss limitation of damage to persons and property in the event of emergencies
6. Perform routine office tasks using a range of office equipment and technology
7. Communicate information effectively on behalf of self and others using a range of media
8. Process a range of business documents according to established procedures
9. Use a paper based system and a computer system to enter and retrieve data
10. Process incoming and outgoing calls including conveying information accurately
11. Apply safe working practices including care of office equipment
12. Maintain an organised, tidy and pleasant working environment
DIGITAL RESOURCE ONLY
Student worksheets - 72 Pages, Printable and fillable versions included, Task book ‘A Day at the Office’, Files, Exam, Teaching slides
See a sample here
The learning outcomes:
1. Describe the different office services, duties and responsibilities performed within an organisation
2. Explain the different communication media used in the office environment
3. Describe the essential elements of a good filing system to include advantages and disadvantages of different methods of classification
4. Explain the concept of data protection
5. Discuss limitation of damage to persons and property in the event of emergencies
6. Perform routine office tasks using a range of office equipment and technology
7. Communicate information effectively on behalf of self and others using a range of media
8. Process a range of business documents according to established procedures
9. Use a paper based system and a computer system to enter and retrieve data
10. Process incoming and outgoing calls including conveying information accurately
11. Apply safe working practices including care of office equipment
12. Maintain an organised, tidy and pleasant working environment
DIGITAL RESOURCE ONLY
Student worksheets - 72 Pages, Printable and fillable versions included, Task book ‘A Day at the Office’, Files, Exam, Teaching slides
See a sample here
The learning outcomes:
1. Describe the different office services, duties and responsibilities performed within an organisation
2. Explain the different communication media used in the office environment
3. Describe the essential elements of a good filing system to include advantages and disadvantages of different methods of classification
4. Explain the concept of data protection
5. Discuss limitation of damage to persons and property in the event of emergencies
6. Perform routine office tasks using a range of office equipment and technology
7. Communicate information effectively on behalf of self and others using a range of media
8. Process a range of business documents according to established procedures
9. Use a paper based system and a computer system to enter and retrieve data
10. Process incoming and outgoing calls including conveying information accurately
11. Apply safe working practices including care of office equipment
12. Maintain an organised, tidy and pleasant working environment