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Student worksheets - 72 Pages

Printable and fillable versions included

Task book ‘A Day at the Office’

Files

Exam

Teaching slides

See a sample here

The learning outcomes:

1. Describe the different office services, duties and responsibilities performed within an organisation

2. Explain the different communication media used in the office environment

3. Describe the essential elements of a good filing system to include advantages and disadvantages of different methods of classification

4. Explain the concept of data protection

5. Discuss limitation of damage to persons and property in the event of emergencies

6. Perform routine office tasks using a range of office equipment and technology

7. Communicate information effectively on behalf of self and others using a range of media

8. Process a range of business documents according to established procedures

9. Use a paper based system and a computer system to enter and retrieve data

10. Process incoming and outgoing calls including conveying information accurately

11. Apply safe working practices including care of office equipment

12. Maintain an organised, tidy and pleasant working environment