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Student worksheets - 83 Pages

Printable and fillable versions included

Teaching slides

Templates

Skills Demonstration

See a sample here

Students will cover the following learning outcomes:

1. Outline the formal structures or departments commonly found in a large organisation

2. Describe equipment and software packages commonly used in an office environment

3. Outline the primary means of receiving, sourcing, recording managing and circulating business related information and documentation

4. Describe contracts of employment, including permanent, temporary and fixed term contracts

5. Demonstrate an understanding of the importance of confidentiality in an office

6. Prepare a variety of physical documentation for circulation including photocopying back to back, reducing and increasing size, collating, binding and stapling

7. Carry out a broad range of general reception duties including making and receiving telephone calls, receiving visitors

8. Maintain a petty cash float

9. Communicate efficiently, noting messages concisely and conveying accurately to relevant person

10. Demonstrate the application of communications, team working and quality awareness in an office environment 11 Apply appropriate health, safety and personal hygiene procedures when working in an office environment.